Jump to content

Recommended Posts

Hi there! 


new candle maker here! So darn excited! So I have order a bunch of items from lonestar! Love love love them. Curious. I ordered eco 10 Eco 12 100 packs: the eco 10’s are definitely thicker than the eco 12’s. Is that supposed to be like that? Do you think they could be labeled wrong?  
 

thank you for any input!

Link to post
Share on other sites

Long story short, I ordered HTP83's from Lonestar, did quite a bit of testing and discovered they were actually HTP73's labeled as 83. 

 

I contacted Lonestar and they corrected the issue.  They sent me the correct size (83).... I tested to make sure, and then sent back the 73's.  They provided a return label and there was no extra cost to me.   

  • Thumbs Up 1
Link to post
Share on other sites
24 minutes ago, Craftykeen said:

Hi there! 


new candle maker here! So darn excited! So I have order a bunch of items from lonestar! Love love love them. Curious. I ordered eco 10 Eco 12 100 packs: the eco 10’s are definitely thicker than the eco 12’s. Is that supposed to be like that? Do you think they could be labeled wrong?  
 

thank you for any input!

could be the wax coating is thicker on one than the other.

that said, human error is always a possibility. 

  • Thumbs Up 1
Link to post
Share on other sites
29 minutes ago, TallTayl said:

could be the wax coating is thicker on one than the other.

that said, human error is always a possibility. 

Thank you for your response! 
the eco 12’s look exactly like the eco 6’s that I got in the same shipment I’m on the phone with them right now :)

Link to post
Share on other sites

I called Lonestar. That gal seemed unsure of an answer. stating that only one other person has said this has happened. told me to take a picture of all three and send to their shipping department. oye. LOL We will see if I get a response. I look forward to sharing more and learning here! 

 

  • Like 2
Link to post
Share on other sites
Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...