Sndfrddy Posted January 26, 2021 Share Posted January 26, 2021 I placed a large sample order with WSP on the 18th. It still hasn't even been sent out yet and it says estimate for shipping out isn't until the 29th. I won't be able to do business that way. Quote Link to comment Share on other sites More sharing options...
kandlekrazy Posted January 26, 2021 Share Posted January 26, 2021 I think a lot of delays are due to Covid and the individual state's restrictions. I wouldn't write them off for a 1 time thing, check their website or call to see if they are impacted. Possibly inventory time as well, usually it's Dec or Jan, again they should post this stuff on website if they want to retain customers. 2 Quote Link to comment Share on other sites More sharing options...
TallTayl Posted January 26, 2021 Share Posted January 26, 2021 Was this order placed during a large sale? Often the sales do come with anticipated high demand and long turn times for orders. ive used WSP for many years. Quote Link to comment Share on other sites More sharing options...
kandlekrazy Posted January 26, 2021 Share Posted January 26, 2021 Ok look at the banner on top of their homepage. They state 7-9 business days (m-f) which starts day after order is placed. You can do something called a jump but I'm sure it costs to do it and your order jumps in front of others. 1 Quote Link to comment Share on other sites More sharing options...
Sndfrddy Posted January 26, 2021 Author Share Posted January 26, 2021 Thanks for the responses. Yes, I did place an order during a sale. I'll give them the benefit of the doubt for now. Hoping after the wait I'll have good luck with the oils. Thanks again. 1 Quote Link to comment Share on other sites More sharing options...
ErronB Posted January 27, 2021 Share Posted January 27, 2021 This is how it is with most places right now, very annoying. I hate CandleScience with a passion but I’ve been giving them some money lately because I can get orders very fast when I need generic stuff in a hurry. Quote Link to comment Share on other sites More sharing options...
bfroberts Posted January 27, 2021 Share Posted January 27, 2021 They’ve always been slower than most and it can get really bad during a sale. I do use them for some things but I definitely have to plan accordingly. Quote Link to comment Share on other sites More sharing options...
Soy-N-Suds Posted January 28, 2021 Share Posted January 28, 2021 they are one of 3 companies I get oils from since 2001 and I've never had a problem. I bought during a sale last fall that caused a delay. That said, my orders have shipped within 3-5 days from when I ordered. their oils are nice 🙂 Quote Link to comment Share on other sites More sharing options...
Testing123 Posted February 4, 2021 Share Posted February 4, 2021 WSP was slow as snail before COVID ever existed. The way they run their business doesn't align with how I run mine. Quote Link to comment Share on other sites More sharing options...
silverRaven Posted February 9, 2021 Share Posted February 9, 2021 (edited) On 1/27/2021 at 1:21 AM, ErronB said: .... I hate CandleScience with a passion but I’ve been giving them some money lately because I can get orders very fast when I need generic stuff in a hurry. Hello - new here and to candle making - ErronB, I wondered why you dislike CS so much? I am looking for suppliers and am considering them. They have what seems to be a helpful learning center and good customer service ...although I am seeing many thing out of stock as I look around. I am considering using their FOs ...your feedback would be helpful. TYVM! Edited February 9, 2021 by silverRaven Quote Link to comment Share on other sites More sharing options...
NightLight Posted February 9, 2021 Share Posted February 9, 2021 CS has a habit of discontinuing products, and changing their oils. If you have spent time and money testing and the. Have announced changes it’s not good. I can’t work with a supplier like that. All my suppliers that I use are for a reason. Good product, Good communication, consistency, quick turnaround. CS has stopped carrying waxes, wicks and changed oils in a short time and without advance notice. If I did that to my customers I wouldn’t have any. 1 1 Quote Link to comment Share on other sites More sharing options...
TallTayl Posted February 9, 2021 Share Posted February 9, 2021 Had the same experience as nightlight x 3. Discontinuing products we depend on (entire wax lines, entire wick lines) without warning and reformulating FO without notice or notation on the bottles was the clincher for me. they also made the 2016 soy fiasco more challenging than it needed to be. 464, 444, 415, etc moved manufacturing to South America and their machinery was accidentally injecting water into wax during hydrogenation. The wax was absolute junk in many batches, and CS denied anything was wrong for months. Blamed us chandlers. Finally, months later, they posted a video explaining the problem, but nothing was done to repair the losses or relationships many of us bore as we scrambled to find alternatives to save our own businesses. 3 Quote Link to comment Share on other sites More sharing options...
ErronB Posted February 9, 2021 Share Posted February 9, 2021 5 hours ago, silverRaven said: Hello - new here and to candle making - ErronB, I wondered why you dislike CS so much? I am looking for suppliers and am considering them. They have what seems to be a helpful learning center and good customer service ...although I am seeing many thing out of stock as I look around. I am considering using their FOs ...your feedback would be helpful. TYVM! It's like the others already said, things keep changing too much, and they will leave you high and dry if you get truly unusable batches of wax. They will in so many words just treat you like a noob and tell you it's you doing something wrong and refuse to even take it further. Even if you're a very experienced chandler they will just link you to their troubleshooting guide which is a joke to be honest. Not that it happens to me often, but when I have to throw $100 down the drain on each bad case of 6006 it leaves me feeling very salty. On the flipside, if you get broken cases of jars they will usually send you out a whole new case with no issues. 1 Quote Link to comment Share on other sites More sharing options...
TallTayl Posted February 9, 2021 Share Posted February 9, 2021 29 minutes ago, ErronB said: It's like the others already said, things keep changing too much, and they will leave you high and dry if you get truly unusable batches of wax. They will in so many words just treat you like a noob and tell you it's you doing something wrong and refuse to even take it further. Even if you're a very experienced chandler they will just link you to their troubleshooting guide which is a joke to be honest. Not that it happens to me often, but when I have to throw $100 down the drain on each bad case of 6006 it leaves me feeling very salty. On the flipside, if you get broken cases of jars they will usually send you out a whole new case with no issues. This is what made me understand the necessity of baseline testing waxes. the best defense we can muster is excellent record keeping. newbies have not yet been burned by the wax deficiencies to “get it”. 2 Quote Link to comment Share on other sites More sharing options...
silverRaven Posted February 9, 2021 Share Posted February 9, 2021 thank you all ...that does help me make decisions about CS Quote Link to comment Share on other sites More sharing options...
NightLight Posted February 9, 2021 Share Posted February 9, 2021 If you can handle them discontinuing products on short notice, or doing fragrance formula switches give them a go. I have had some nice fragrances, but as I have gotten more serious business wise I personally can’t afford instability. If you are just making candles for yourself etc. feel free to order. Personal thing. Quote Link to comment Share on other sites More sharing options...
ErronB Posted February 9, 2021 Share Posted February 9, 2021 1 hour ago, silverRaven said: thank you all ...that does help me make decisions about CS I would try some stuff from The Flaming Candle, I’ve got nothing but good things to say about them. Quote Link to comment Share on other sites More sharing options...
silverRaven Posted February 9, 2021 Share Posted February 9, 2021 31 minutes ago, ErronB said: I would try some stuff from The Flaming Candle, I’ve got nothing but good things to say about them. Thanks ErronB! I am actually putting an order together with them! 1 Quote Link to comment Share on other sites More sharing options...
The Candle Nook Posted February 10, 2021 Share Posted February 10, 2021 On 2/9/2021 at 12:33 PM, silverRaven said: thank you all ...that does help me make decisions about CS Agree with what others have said— and will add. CS has given some reasons for FO changes (getting rid of CA prop 65 issues) but their latest “redo” Lavender — which was one of their top 5 sellers every month (and a personal fav) has been reformulated too. They basically said — “altho it fits all parameters, 1 ingrediant was CLOSE to ____ so we are changing”. every ingredient is “close” to something — they are changing when the wind shifts. Like Talltayl says — you can’t depend on them. 1 Quote Link to comment Share on other sites More sharing options...
chevcher Posted April 9, 2021 Share Posted April 9, 2021 Placed an order with WSP on 3/17, as of 4 /9 I'm still waiting. I didn't order bulk or during a sale. According to their website , my estimated ship date was 3/28 . I'm literally 35 minutes away from them, I could pull the order myself if they would let me. In my former life ,I worked in a warehouse that pulled orders daily for over 500 stores nationwide (Camelot Music). Everything else I've ordered from other suppliers has arrived within a few days or sooner. I'm thinking that WSP has bit off more than they can chew with all these buy outs. I was really hoping to do more business with them ,but I cannot risk not knowing when I'll recieve my orders. I do hope they get their shipping dept. issues straightened out. Until then , this is my last order. Quote Link to comment Share on other sites More sharing options...
TallTayl Posted April 9, 2021 Share Posted April 9, 2021 4 minutes ago, chevcher said: Placed an order with WSP on 3/17, as of 4 /9 I'm still waiting. I didn't order bulk or during a sale. According to their website , my estimated ship date was 3/28 . I'm literally 35 minutes away from them, I could pull the order myself if they would let me. In my former life ,I worked in a warehouse that pulled orders daily for over 500 stores nationwide (Camelot Music). Everything else I've ordered from other suppliers has arrived within a few days or sooner. I'm thinking that WSP has bit off more than they can chew with all these buy outs. I was really hoping to do more business with them ,but I cannot risk not knowing when I'll recieve my orders. I do hope they get their shipping dept. issues straightened out. Until then , this is my last order. The investor buyout of WSp likely is causing some ripples in fulfillment. have read AHRE bottles are not packed as well as they used to be. Not sure if their (or Elements or Other acquisitions) are also suffering. what a mess. 1 1 Quote Link to comment Share on other sites More sharing options...
chevcher Posted April 9, 2021 Share Posted April 9, 2021 2 minutes ago, TallTayl said: The investor buyout of WSp likely is causing some ripples in fulfillment. have read AHRE bottles are not packed as well as they used to be. Not sure if their (or Elements or Other acquisitions) are also suffering. what a mess. It's really sad, I had such high hopes. I used to buy a lot of candle supplies from them years ago, until they dropped the ball on me during busy season and ubruptly stopped carrying glassware and wax. Quote Link to comment Share on other sites More sharing options...
TallTayl Posted April 9, 2021 Share Posted April 9, 2021 2 minutes ago, chevcher said: It's really sad, I had such high hopes. I used to buy a lot of candle supplies from them years ago, until they dropped the ball on me during busy season and ubruptly stopped carrying glassware and wax. I feel that to my bones. I'm working through the hoarde of supplies ever so slowly. Planning to severely cut back on things going forward. Any scents that are difficult to work with will be jettisoned. It is hard enough to manufacture without the dread of hard to work with products. 😂 simplify. Simplify. Simplify. 2 Quote Link to comment Share on other sites More sharing options...
GoldieMN Posted April 9, 2021 Share Posted April 9, 2021 I am at a point where I don't think I will test any new fragrances, sell just my best sellers (if I can still get them), and be done with the stress. May even stop making candles after I use up the 150 lbs. of C-1 I have patiently waiting to get used. GoldieMN Quote Link to comment Share on other sites More sharing options...
TallTayl Posted April 9, 2021 Share Posted April 9, 2021 5 hours ago, GoldieMN said: I am at a point where I don't think I will test any new fragrances, sell just my best sellers (if I can still get them), and be done with the stress. May even stop making candles after I use up the 150 lbs. of C-1 I have patiently waiting to get used. GoldieMN Seems like a lot of us are about to hit the pause button for a bit. Quote Link to comment Share on other sites More sharing options...
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