kfintoni Posted July 31, 2014 Share Posted July 31, 2014 I had a question for all of you knowledgeable people. How do you handle your complaints? Thankfully I have had very few, knocking on wood as I type this, but I received a complaint about a candle today and this is what she sent me "three times for a total of a half an hour and the wick is gone" This is how she burned the candle. Obviously it was not burned long enough on the initial burn. I asked her to send me a picture of the top of the candle and one of the label. I said it was so I could check the size of the jar and how the wax looked, Was it wrong of me to ask for the pics? I know I could easily just send her another one but she got it as a "gift" from someone so I want to make sure she actually has one of my candles and not trying to get a free one. The scent she mentioned is a fall scent that I have not had for awhile. How do you all handle complaints like this. Thanks,Karen in MA Quote Link to comment Share on other sites More sharing options...
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.