Bumblebeebabe Posted May 11, 2014 Share Posted May 11, 2014 I had this person win a few Mystery Items. I decided to make them something they did not hate so I asked what they did not like. They said they hated bakery and spicy...So I made fruit and floral. Now My TaT was really behind at this point and everyone knew that. I was very honest that I was newer and had taken way to many custom orders at one time and I was trying to fix it. I felt so bad but was always very honest about this. I was running about a month and a half. It was not good but I did learn from my mistake and all my customers seemed totally fine. As long as I let everyone know they were ok. So at a little less than a month a got a message from this customer writes asking where the free stuff was. I reminded the “customer” that my TaT was very behind but I would get to it. Then at about a month the customer wrote back. I checked the message but did not respond right away because I had a very sick child with a high fever. I had planned on writing back a little later….the customer wrote me a nasty message saying I was horrible and so on. I then wrote back saying I would just send her stuff the next day but my son was very sick. I said I was so sorry for not answering right away but he needed me. I even told them I would add a couple items to their order to say I was sorry. The customer told me they were so sorry for acting like that and said “don’t worry’ just take care of your son” now I took that to mean I could send the stuff after he was better so a few days later I get a letter from this customer saying they are going to bad mouth my business and I am a horrible vendor and so. I explained I had thought they were saying I could send it when he was better. I felt really bad and even offered to give the customer a free $10 GC and free shipping when my website opens so they could see how things had changed with the new way I am doing things to keep the tat down. The customer said they did not know because they “felt very cheated” I said I understood they were upset but I would send them the order that day and they could choose to get the GC after that if they wanted…So I sent they customer scent shots 4 of them (it was supposed to just be 3) and they were all filled to the fill line. I also sent a big heart with shapes on it weighing at least 3.5 oz. Now this heart was from the very end of Jan but it was an extra I added so I had NOT made this just for her. Also my wax gets stronger with time not weaker so I thought 3 months was good (I know the throw on this good because I had just melted one of these) I got a message back saying that the customer “was not impressed” and that I am a horrible vendor and they hope I never treat anyone else like I did them….That it was not ok that I sent floral scents because they don’t like floral scents. They also said I was so horrible for sending not totally filled to the top scent shots and some “pretty old wax” Like I said before all my Scent shots were filled to the fill line and the oldest was from the end of Jan. Some vendors take that long to cure so I do not think that is too old. I know my wax and I know it is good still. They customer never even bothered to melt any of it. I do not know if they will or not. So I wrote back and said I was sorry they felt that way. I explained I had not been told by them that they did not like florals when I asked, So I did not realize that. I only knew to leave out Bakery Scents. I explained that the extra big piece was from Jan because it was the extra I added to say I was sorry. I said I hope they have good luck in their business and in their future wax buying. I was honest from the start and did everything I could to make them happy. I feel really bad…or I did until I found out the customer has only been melting wax for a couple months and is now going into business with a friend to start making wax….Now I feel angry…. I am in the wrong here? How would you have handled this? Quote Link to comment Share on other sites More sharing options...
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