Our company just recieved a letter in our p.o. box from a man in Minnesota claiming he received one of our candles as a "gift". He claimed the candle did not have a wick. Said "it was a rip off, useless, worthless and thrown away". He said "I'd like and expect a response and explanation on how this happened." This was a double wick jar, which you can't tell on our website. So both wicks would be missing. He obviously went to our website and picked the most expensive candle. Expecting some company out there is going to bite and be "so sorry" and send him a refund. Those of us who make hand poured candles know the steps... you would have to forget to wick it, and then you would have to not notice the lack of wicks when you went to set the wicks, then you would have to not notice that you didn't have to trim those missing wicks....then when you went to label and pack, you'd have to miss it again. He used wording from our website, yet sent us a handwritten letter. He did not include a phone number or email address. Of course has no idea where it was purchased.... Please don't fall for this bullsh*t. I am not going to post his name just beware of anything like this, especially anything coming out of Minnesota. Address is town of Willmar, post marked from Saint Cloud. Figure he may be hitting up as many candlemakers as he can.... Lisa