Jump to content

beccasaun84

Members
  • Posts

    1
  • Joined

  • Last visited

Converted

  • Makes
    candles

beccasaun84's Achievements

Newbie

Newbie (1/14)

10

Reputation

  1. Hi all! I'm new here, and I was needing help with something one of my customers recently asked me about. I make wickless soy tarts in clamshells, using 464 Golden Brand and Candle Science FO, with a soy additive for hardening. I also sell various tart warmers, the one in question being from Lavine Gifts- it's a small 2-in-1 porcelain warmer with heat plate. The problem my customer is having is what she describes as the wax 'burning' into the bottom of the warmer? She said there's small black spots and a slight burnt smell and even when she cleans the warmer out, it's still there. Has anyone else ever had this issue? Part of me thinks it's the warmer itself (possibly the porcelain not holding up) but I just wanted to check and see if anyone else has ever had this issue with their soy wax itself before I offer to replace her warmer? I've never had that issue, nor has anyone else ever complained of it..? Thanks for any help or ideas!
×
×
  • Create New...