I was all about doing the right thing. Offering their money back or exchanging the candles, until they wanted to order the same scent in a larger size. That is what completely threw me. I asked why they wanted to order that same scent if they were unhappy with it, still waiting on a reply. Maybe they are trying to think up a good reason or they have realized I am not completely stupid! I never thought to ask for the candle back.....I wonder how much of it has been burned. I will be asking for it back in exchange for a new candle of the same size. I think I will go ahead and let them order the Love Spell in the larger size, with the understanding that there will be no refund/exchange if they are not pleased. I wouldnt go to a bakery and buy a cookie, tell them I dont like the cookie then order a dozen more! I want to be professional about this but I dont think my product is the problem.