I have not often kicked myself for not checking the BBB before ordering from unfamiliar companies, but both Gelluminations and Brighter Scents have to be 2 of the most horrible companies I have ever encountered in my life. I still regret spending my money at such a poorly managed communication with complete lack of communication and uncaring while packaging products. I am very new to candle making, and this had a profound impact on whether or not I would continue to dabble in this new hobby, however, after dealing with others, I decided to avoid Gelluminations and Brighter Scents and continue this new craft. I beg you to please contact the BBB and advise of the complete lack of communication and response from Gelluminations. Hopefully, others will do the same and new crafters will have the foresight to check out companies before buying, especially from Gelluminations and Brighter Scents. They do not bother to communicate with their customers. I have again returned information to the BBB in hopes to get a properly packaged and undamaged wax and wicks. I am happy to forward my letters to the BBB and emails to the company if anyone would like to see them in detail.