I used to order a lot from them. However, last year I had a question about something so I emailed. Didn't get a response to my email so I called. The woman that I spoke with, well actually who spoke to me, was rude, very short with me and very condescending. There is very little I order from them any more. If you want great service, you can't beat The Candle Source, Peaks, Nature's Garden and Candle Science.