I'll add my kudos to this thread as well... I've exchanged several emails with Lyschel over the past week, and she's been super patient with all my rookie questions and very very helpful. One big thing that struck me about her was when we were discussing my choice of wax. I had originally ordered a starter kit from her, but then purchased a different kind of wax later (and from anothre supplier)to make more. When I expressed a wish that she carried the other wax, she only asked what wax I was planning to use. After a weekend of fighting with craters around my votive wicks, I gave up and decided to go back to her Enchanted Lites wax which came out beautiful for me. Never once did she mention a bad word about the other wax. No hard sale or trashing another brand to get me to purchase from her. She let me decide for myself and didn't offer an opinion either way until I had made that choice. I kinda liked that. Denya