Gretchen, I totally agree with the above post GET AN ATTORNEY to write the letter. Big business responds to "legal" action...simple as that. As far as this new "excel" wax, well I have been using soy for 10 years now, and have tried mostly every soy, parasoy, additive, etc. to perfect my candle line, and guess what? I now use the soy wax I started with even with all its "natural wax" idiosyncrasies. Great looking candle, great scent throw, and NO color to worry about since I do not use it. I have had no problems selling my product without all the ADDED BS such as additives, not to mention no color which will complement any room decor. Will I try the new wax? probably not, those days of spending hundreds of dollars to find the "perfect" soy wax is over for me! In my humble opinion, there is no such thing as a PERFECT wax, whether it be soy or paraffin. Guess I should change my saying too...Scrooge is gone till the end of the year