I've had this problem twice. The first time, they told me to create a new account until it was resolved. It never was on the original account. This last time, I had to switch to a new computer to finally get it to work because I couldn't set up another account. (It won't let you if you use duplicate business information from your first account. I had to put in a different form of business name, another email address, and name just to do the second account.) Definitely check your account right away. It deducted the total for several labels every time that I tried to print them and thank God that I checked my account that evening. It was A LOT Of money. Since it went through the processing stage and asked if the labels printed ok, there's a good bet that your account was billed.