We have been sitting back watching everyones comments, patiently letting everyone voice their opinion, but we have reached a point that we need to set some things straight. First of all the original thread started about a customer in Canada, and as we posted back we had shipped a portion of her order that the payment covered. She did not pay enough shipping to ship the whole order, so we shipped what we could and refunded the balance to her VIA Paypal. In the original thread it was also stated that this was 500 dollar order, it was not. Also there was a comment about us telling her to put a false zip code in to save shipping, This is not what we said. For people outside of the USA we tell them that if they wish to order online instead of over the phone that they will have to put a USA zip code in the Zip code box in order to get the order to go through BUT the shipping will not be correct and to contact us for the correct shipping. This should be enough of an explanation for everyone, she received the product that she paid for. Next I see comments that customers have had problems contacting us to get invoices ect... We answer our phone Monday through Friday 9am-4pm. You can always get through on the phone and the phone number is posted on the website. Email is great but you should all know that it is not reliable, due to filters, some email wording dumps the email into a spam folder, or just because sometimes when you get hundreds of emails daily some just get missed, so I would suggest if you have a problem you just call us or for that matter any company that you have a problem with rather than airing it on a public forum. In the matter of posting on a public forum, a word of caution, posting anything on a public forum telling people not to do business with a company and stating false information is legal slander. The last thing that I want to say is Thank you to all of you who defended us and posted their good experience with us. In 8 years we have only had 2 contacts with the BBB and we have a satisfactory rating.