RON N.

@TallTayl Do you think there’s some extreme temperature change in shipping that would cause the wax to constrict so severely that it sucks the wick down into itself? Maybe adding more interior fill in the packing might better insulate the candles too? Love to know your thoughts. I think bending the wick is a good suggestion. Thank you so much!

Hello everyone, new to Craftserver. I’m a chandler in CT and recently I’ve had two different customers say that their candles arrived with no wick. Of course the candles had wicks trimmed to 1/4in when I shipped them, so wondering what could have occurred during shipping where this could happen. Anyone have this issue and wondering what I can do to ensure this doesn’t happen again? I use ProBlend 600 parasoy wax if that’s any help. In one case the candle was shipped overnight, the other case two-day shipping. Did the wax melt during shipping and the wick fell into the wax? Did the wax somehow suck the wick into itself? Any help or ideas about why this has occurred would be greatly appreciated.