Shipping is a little slow compared to some of the other places... It is still faster than Bramble Berry!
As far as customer service goes, I once ordered 3 bottles of Palm oil and received 3 bottles coconut oil instead. I called them and they were wonderful about the issue. They had no problems re-shipping the correct items.
I've ordered everything soap related from them - from lye to mica to oils - and everything has arrived in good shape and without leaking!
The $6 shipping is great for heavy orders. Their prices are a little high, but I stock up when things are on sale (and very competitive ).