I used them quite a bit when I first got started cause they are about 2hrs away I was able to go and pick up wax to save on shipping, after the years the Customer service has gone down and the communication level is low. I have stopped buying from them because like others have said its a gamble, I can understand if there was a family emergency or something but this has been going on for years now and I dont understand how people like this can stay in business. Good luck to all of you that are using them, and I hope you get your order in full or money back if its something out of there control