I had to respond to this thread, I know it's a bit old but I have never actually purchased from Candelwic even though I created an account months ago. I really thought I had so that was weird. Anyhow, I wanted a sample/single order on the candle tins to see which size is going to work for what I want. I didn't want to have to order a full dozen if possible. I sent an email asking if there was a way to do this and got a reply saying sure, call the 800# to the office to do so.
I call and first the girl acts like she has no idea what I'm talking about. She was very short and you know how you can HEAR someone smiling as they talk. Well there was none of that here. I tried so hard to be friendly and even tried to joke a bit with her. I explained why I wanted just a single of each size right now with the plan to order bulk of the ones that work. She all but cut me off. I was a bit taken back by this level of customer service. In the end I was able to order a single tin of each size over the phone and the price to do so was more than reasonable but man, she just acted like I was an annoyance and she was doing me some kind of massive favor. I did not like how I felt hanging up the phone. I may purchase the sizes I need elsewhere when I do go to buy. Shame.