Must be revenge of the postal services as a trade package I sent recently was lost and I was out quite a bit of time and money on that one, and of course didnt get anything in return. (Except the consideration and kindness of the host of the swap) As for this situation, I think I'd go through the roof. UPS would piss me off enormously, but so would Sweet Cakes. I havetn ordered from them due to price, but I certainly have no urge to do so now. A restocking fee when they're sending them straight out? They certainly shouldnt have to ship it out of their funds if they didnt make the mistake to begin with, and should work with you on getting it sent back on your label, but it's ludicrous to charge you for something that wasn't your fault. As for UPS, I'm at a loss. Did you write down their names as you spoke to them? I would complain, complain, complain! Write letters, call, write letters, call, adn just vent to everyone in the area. Usually makes me, an expert complainer, feel better