I can understand your frustration about this and would definately call the office to complain. He had time to yack on a phone but no time to place a box down where it belonged? (shaking my head here) It's not just Fed Ex that is careless, UPS is also. My SIL worked in the UPS warehouse for a few months and he told me that they have a certain time to load so they throw boxes. He said they even throw computers, glass, etc. He cringed when he heard stuff break. I am sure this and more goes on that we are not aware of. With the restrictions the post office put on fragrance oils, perfumes, etc. we really have no other choice but to ship with Fed Ex, UPS, etc. I have received dirty broken boxes from both Fed Ex and UPS but I've also received nice clean ones.