Bumblebeebabe

I do see Where you are coming from though....if my tat is good it won't matter. If I have everything down and running smoothly then there will be No reason to complain. And that is what I want to offer my customers....I want to have No reason for any one to say I am not doing all I can. Thank you for reminding me of that. I should see this as a learning experience. A way to grow.

I agree that my tat was bad. I was honest with everyone. I was not just not sending hers because it was free....everyone was running behind. I did learn what I have been doing wrong. I am only human and Yes I spent a lot of time testing and a lot if hard work into getting it right. But I did not realize How hard it is to get custom orders and paperwork done in timely manor. I did make abig mmistake. I could have understood the customer being upset. If I had not been totally honest fro. The very start. And Yes being to not to worry and just take care of my son would mean to most people that it is OK to ship later....and what mother with a very sick child would not except they offer from what they thought was a kind customer. I have offered refunds to those who were very.late and if she had paid I would have done the same. I still shipped there orders as well. Since they had waited. I had totally messed up with my tat and felt horrible. But all I could do was offer her free stuff and free shipping in the future. It was How she acted and handle everything even though she new my tat was behind to start with.

I totally agree with rts only. Taking custom orders is How it got so bad....I had done all my testing and my wax is great. I have customers coming back all the time. However that was the problem I grew faster then expected. I had to put a stop to custom orders. I may do a sign up sheet for them later but now it is going to be just rts. What gets me is How she and her daughter are starting to do wax in a couple months and has already got a web address for it. She has admitted to only melting wax for 2 or 3 months and has stated in posts that her web business for soap has hardly had any business. So I feel like she is ordering from other vendors or getting destash items to try to learn How we all do it. And I think she will be like all those others who throw wax out there that is No good.

I had this person win a few Mystery Items. I decided to make them something they did not hate so I asked what they did not like. They said they hated bakery and spicy...So I made fruit and floral. Now My TaT was really behind at this point and everyone knew that. I was very honest that I was newer and had taken way to many custom orders at one time and I was trying to fix it. I felt so bad but was always very honest about this. I was running about a month and a half. It was not good but I did learn from my mistake and all my customers seemed totally fine. As long as I let everyone know they were ok. So at a little less than a month a got a message from this customer writes asking where the free stuff was. I reminded the “customer” that my TaT was very behind but I would get to it. Then at about a month the customer wrote back. I checked the message but did not respond right away because I had a very sick child with a high fever. I had planned on writing back a little later….the customer wrote me a nasty message saying I was horrible and so on. I then wrote back saying I would just send her stuff the next day but my son was very sick. I said I was so sorry for not answering right away but he needed me. I even told them I would add a couple items to their order to say I was sorry. The customer told me they were so sorry for acting like that and said “don’t worry’ just take care of your son” now I took that to mean I could send the stuff after he was better so a few days later I get a letter from this customer saying they are going to bad mouth my business and I am a horrible vendor and so. I explained I had thought they were saying I could send it when he was better. I felt really bad and even offered to give the customer a free $10 GC and free shipping when my website opens so they could see how things had changed with the new way I am doing things to keep the tat down. The customer said they did not know because they “felt very cheated” I said I understood they were upset but I would send them the order that day and they could choose to get the GC after that if they wanted…So I sent they customer scent shots 4 of them (it was supposed to just be 3) and they were all filled to the fill line. I also sent a big heart with shapes on it weighing at least 3.5 oz. Now this heart was from the very end of Jan but it was an extra I added so I had NOT made this just for her. Also my wax gets stronger with time not weaker so I thought 3 months was good (I know the throw on this good because I had just melted one of these) I got a message back saying that the customer “was not impressed” and that I am a horrible vendor and they hope I never treat anyone else like I did them….That it was not ok that I sent floral scents because they don’t like floral scents. They also said I was so horrible for sending not totally filled to the top scent shots and some “pretty old wax” Like I said before all my Scent shots were filled to the fill line and the oldest was from the end of Jan. Some vendors take that long to cure so I do not think that is too old. I know my wax and I know it is good still. They customer never even bothered to melt any of it. I do not know if they will or not. So I wrote back and said I was sorry they felt that way. I explained I had not been told by them that they did not like florals when I asked, So I did not realize that. I only knew to leave out Bakery Scents. I explained that the extra big piece was from Jan because it was the extra I added to say I was sorry. I said I hope they have good luck in their business and in their future wax buying. I was honest from the start and did everything I could to make them happy. I feel really bad…or I did until I found out the customer has only been melting wax for a couple months and is now going into business with a friend to start making wax….Now I feel angry…. I am in the wrong here? How would you have handled this?

thank you all. I did contact them directly and they are trying to see if they have someone closer to me who sales it so shipping wont be so high. I still need to buy other wax from peak...I honestly love peak most of time. Just really can't keep waiting on them. I have customers and I really want to make sure I have what I need. I am trying to open my website and I can't do that with no product to sell lol.

I am really intrested in finding someone to help me with my logo since I have not yet been able to do one. Where can I find a list?

Has anyone ever tried to see how much it is to buy directly from the company? How much is the minimum quantity and shipping and price....I know every company is different. I just really need to get my hands on GW 464 and peak says they are out for another two weeks...they have told me this about 4 times now. it has been a bit over 2 months and will be even longer if they get it when they say they will. I have to have it. I am totally lost. Thanks for any advice

lol I don't have either Scented lol but I have a 3 bed room 2 bath and I have NO extra storage.....I am working on turning my 3rd room into a wax and soap room.

true I would not be mixing in the vat or presto pot either.....to much extra cleaning needed. also I like to get evrything to the perfect temp and I have a 5 degree window that I like to stick with lol. So what about pleaces to but presto pots...does anyone know of any?

Karen, to me I think 1.7 is a lot if you are making high amounts I know some people...and there are people on here who would lose $100's a month if they just let that wax go.....One person I know says she writes it off...but If you don't have to lose the wax then it seems silly to just let it go.....I am with Scented I love that idea to let it harder and then scrap odd the icky stuff....Brillient. Do you use a Presto Pot or a vat Scented?

Ok So I am looking at getting a presto pot right now. I want to get it from a good place. I was reading that with presto pots and vats you lose a lot of wax....in a presto pot about 1lb out of about 8lbs and with a vat about 7 lbs out of around 35. because of debris and where the spigots are.....that seems like a big wast of wax to me.....I get not wanted debris but can't you clean it or something.....I use a double boiler and rarely get anything in my wax. I have no animals so nothing like that floating around and I do a clean check on the wax before putting it in the pot...I can see how a small amount could get in it but not enough to justify losing so much wax...is this true do you really lose that much wax? Next question where is a good place to get a presto pot? Already made.

I do a lot of wax and body care and have been for some time but lately my autistic son has decided he NEEDS to lick the lotion I put on him. I started making him body butters with safe and edible essintial oils but he really loves the candy and fruit scents that I use to use. I thought I would try flavor oils. I was hoping someone here could point me in the right direction. I know aa few of the candle and saop places carry some but I was thinking a flavor oil supplier would have more options and maybe better prices. thank you so much in advance.

ok my business is really starting to take off. I have had a few requests from a few customers and really wanted to try to make these scents. The customers have been turned down by all the other vendors even ones that do custom orders. But I love trying new things. these are some of the scents I need. Mushroom a good true sandalwood a true tobacco not the flower and not a cologne Irish cream lilac Also I am going to make a bitter creek order and wanted to know what you all felt were some MUST TRY scents. Right now I order from natures garden, just scents, rustic escentuals(but I get a strange ashtry/smoke smell from some of their oils before and after added to wax), and peak. I want to try some other suppliers but am uncertain what ones have STRONG and GOOD products. Any Ideas?

also if picking flat rate it says 7 to 10 days....does it really take that long.....It is supposed to ship in 2 that is how long mine take to ship to customers?

Here is my list. I would like to know if you think it is ok or is one of them not a strong throw.... Peanut Butter Fresh Cut Grass Tobacco Pink Sands Type Lilac Leather Jellybeans Irish Cream Fruit Salad Cotton Candy Clover Leaf Amber Rose Tobacco