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annegit

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    San Antonio Texas

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  1. I have ordered from them a few times but it's been a while due to a combination of outrageous shipping cost (I'm in San Antonio Tx.) and very poor customer service. My last order was for the palm waxes and molds. When I received it the box had a big hole in the side and more than half my wax was gone. There was a trail of wax all the way to my front door where the UPS guy left it (I wasn't home when they delivered it). I can imagine what the inside of the UPS truck looked like. When I got ahold of them they refused to replace it or accept any responsibility for the box being busted open. My argument to them was, had it been packaged right in the first place this wouldn't have happened because the hole in the bottom of the box isn't what tore the bag of wax it was the molds just being thrown in there and not packaged correctly. They said I had to take it up with UPS and it was basically my problem. Needless to say I haven't ordered from them since then. But I do have to agree that they really have good waxes.
  2. IGI bought out Honeywell Astorlite so I guess they discontinued it because it was so bad.
  3. I agree. It is a terrible wax. I was thinking I could mix with other waxes to boost the scent throw but it ruined every candle I made. Unfortunately I bought a case of it and it is worthless.:undecided
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