Grani L Posted June 18, 2015 Share Posted June 18, 2015 (edited) All,First I would like to say thanks for all the help and support you all that have - has kindly offered. I just wanted to say, I was waiting for my order from Nurture Soaps and somehow, its showing on their end that my address is in Uzbekistan and not in the US. Lord only knows where that place is. This Uzbekisan place is showing on the invoice that was sent to my email. When I went and checked my actual information - it was correct as I entered it. --My order was tracked to Jamaica New York where it next had to go through 'customs"? Well, I am sad as I was waiting for colorants for some soap experiments. I did email them and am now waiting for a response. -- I wanted to share the experience, and just alert you to be careful. Grani L Edited June 18, 2015 by Grani L Quote Link to comment Share on other sites More sharing options...
Guest OldGlory Posted June 18, 2015 Share Posted June 18, 2015 Have you contacted the company you ordered from and asked for an explanation? Goodness, that is unsettling. I hope it resolves without further incident. Quote Link to comment Share on other sites More sharing options...
Sonoma Roses Posted June 18, 2015 Share Posted June 18, 2015 That is a nightmare for sure, on the bright side you will have some nice mica that works well in Cold Process soap. Quote Link to comment Share on other sites More sharing options...
Candybee Posted June 18, 2015 Share Posted June 18, 2015 I'm trying to figure out how in the world they could make such a big error in the address?!!! That's just bizarre! If they don't contact you back I would call them until I get someone in person to talk to. Quote Link to comment Share on other sites More sharing options...
TallTayl Posted June 18, 2015 Share Posted June 18, 2015 I bet it happened when manually entering the address for the label into Stamps.com or whatever program they use for shipping. If your confirmation is correct, it is human error in the next step. Quote Link to comment Share on other sites More sharing options...
Guest OldGlory Posted June 18, 2015 Share Posted June 18, 2015 You know those drop down menus we all use when shipping? When you select your state, Uzbekistan could have been chosen by mistake. Just a thought. Quote Link to comment Share on other sites More sharing options...
Candybee Posted June 19, 2015 Share Posted June 19, 2015 Just curious granni if you got your order straightened out?!! Quote Link to comment Share on other sites More sharing options...
Grani L Posted June 28, 2015 Author Share Posted June 28, 2015 Finally!!!I actually had to reorder my order. I did talk to customer service and they told me that I the original order would come back to them, and once it came back, they would refund me the order amount.. - They told me to reorder and they would send it out right away, in which they did. -- So I am glad about that. It still boggles my mind - as Ubekistan is not that close to the United States on the Drop Down.- Its a few places down. --- So.. I am ok now. What a scare!! 1 Quote Link to comment Share on other sites More sharing options...
Candybee Posted June 28, 2015 Share Posted June 28, 2015 Why do you have to wait for the order to get back to be refunded? That was their mistake not yours. Or did they let you reorder the same items without having to pay? Quote Link to comment Share on other sites More sharing options...
Vernie1 Posted June 29, 2015 Share Posted June 29, 2015 I'm glad they rectified the problem. This reminds me to make sure I choose the correct country and check the drop down options more closely. Thanks for sharing! Quote Link to comment Share on other sites More sharing options...
CareBear Posted June 29, 2015 Share Posted June 29, 2015 Finally!!!I actually had to reorder my order. I did talk to customer service and they told me that I the original order would come back to them, and once it came back, they would refund me the order amount.. - They told me to reorder and they would send it out right away, in which they did. -- So I am glad about that. It still boggles my mind - as Ubekistan is not that close to the United States on the Drop Down.- Its a few places down. --- So.. I am ok now. What a scare!!Why would you have to wait for it to come back to them? They need to refund it now. Seriously. 1 Quote Link to comment Share on other sites More sharing options...
Cosmo Posted July 5, 2015 Share Posted July 5, 2015 Oh my... This is Carrie the owner of Nurture. The OP had two accounts on our site. She did in fact choose Uzbekistan in the drop down in the account she ordered from. This was clarified weeks ago and I'm not sure why it was not mentioned once the OP knew what happened. One thing I can say about our company is that customer service is terrific! If we mess something up we always fix it ASAP! However, we do not check every address given to us, as it is automatically loaded into our shipping program. We trust that the address entered is the correct one. Since it was the error of the OP, we told her to reorder and we would refund once the original package was sent back to us. I believe this is very fair! Additionally, the OP won our drawing for our 9 bar soap cutter in last month's giveaway. I let her know and never heard back. I won't often reply publicly to customer complaints, but the above complaint is very unfair. 5 Quote Link to comment Share on other sites More sharing options...
Guest OldGlory Posted July 5, 2015 Share Posted July 5, 2015 Thank goodness the error was found and fixed. Quote Link to comment Share on other sites More sharing options...
Candybee Posted July 6, 2015 Share Posted July 6, 2015 Goes to show you have to be careful and always, always, check the mailing address on your order! I know I always do even when its preset I still check to be sure. 1 Quote Link to comment Share on other sites More sharing options...
Grani L Posted September 11, 2015 Author Share Posted September 11, 2015 Cosmo / Carrie - I am very sorry that you feel that my post was unfair. -- My intention was not to make people think ill of your company in any kind of way. I was afraid that the site had got hacked. I still have the email that I sent you guys stating that I had thought the site had got hacked. -- You were definitely on point with resolving the issue and I was very happy with your immediate and professional customer service. I also did call to thank you for the soap cutter. I spoke to Molly I believe was her name - you were in the middle of making soap!! -- Since then I have made soaps to test, and I must say I am very, very pleased with the colorants. I am sure others will be left very satisfied using your mica's in their soap making journey!! So I hope things are clear from my end! Quote Link to comment Share on other sites More sharing options...
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