Problems with papermart gloss boxes. Anyone?

[Sndfrddy]

I ordered black gloss tuck gift boxes to package my candles. I just received the second box that has all of them damaged. I contacted them after the first shipment. They picked them up and assured me that was the only shipment that has damage and more are sent out. Well, I got them today and same thing. It's like there is a white powder on them and if you try to wipe it off, it still leaves damage behind. 

I just sent another email. But I'm pretty sure they never checked to see if other boxes had damage before it was shipped out. 

 

Anyone else had this experience?

 

I've attacked pics of what the damage looks like,

[Jcandleattic]

there is no pic - maybe they aren't damaged but it's a by product of the boxes itself? IDK I've never used or seen those boxes though, so don't know. 

[Sndfrddy]

http://s4.photobucket.com/user/lamphead/slideshow/damaged%20boxes

[Ravens]

Yuck, if there is more than one or two looking that way, I'd definitely complain.  Hope they will fix the problem, and quickly!

Thanks for posting the pic.

[Jcandleattic]

Oh yeah, no, that is not a product design, and I would definitely complain (again) and send them the pictures if you can as well. 

[Sndfrddy]

Nearly all of them have it. When I addressed it the first time, they said they looked at the other boxes they had and they were fine and would send me more out.  When I asked if they knew why it happened they said they thought it was and isolated incident. The new box came double boxed, but as soon as I opened it, the very first box had this damage, and about 80% of the rest. I contacted them again and sent pictures. I asked if she opened the box before she sent it. She said she did and they have not had this problem before. It's like a white powder that only slightly wipes off. Leaves behind most of it. 

[Ravens]

Nearly all of them have it. When I addressed it the first time, they said they looked at the other boxes they had and they were fine and would send me more out.  When I asked if they knew why it happened they said they thought it was and isolated incident. The new box came double boxed, but as soon as I opened it, the very first box had this damage, and about 80% of the rest. I contacted them again and sent pictures. I asked if she opened the box before she sent it. She said she did and they have not had this problem before. It's like a white powder that only slightly wipes off. Leaves behind most of it.

Then at this point I would ask they check before shipping a replacement or refund your money. I have ordered those boxes before, red, black and white, and they were all fine. Sure seems they received damaged goods this time (glad I don't ned any at the moment!)

[Sndfrddy]

Just wanted to report back on this. Three different shipments and all arrived damaged in the same way. They did refund my money though. I did just find it thread that someone else said their pink glossy ones arrives damaged form papermart as well so I guess I'm not the only one. I do love the glossy boxes though. My labels really stick to them better than non glossy. Although I Have wondered about the amount of fingerprints they may leave behind while boxing the candles. It seems fingerprints show up really easily, especially on black.